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Honeywell thermostat/controllers--going bad after only 2 years??
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Rod
Mueller Community

Posts: 654
Joined on January 31st, 2008
Honeywell thermostat/controllers--going bad after only 2 years??
by Rod on December 3rd, 2010

I put this in the Standard Pacific Homes forum, perhaps however it is more general.

Seems to me I should not be faced with paying a $68 fee, and then possibly $18 more every 15 minutes after the first 15 minutes, to, say, Casa Mechanical, for them to come out and assess why our Honeywell thermostat/controller is not working.

It is a little box full of solid state components, and fails after 2 years?

Anyone else here at Mueller in a similar situation? Comments? Just post here or if you have a reason for privacy please PM me. Thanks.

-Rod
 
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Ms Ice Monkey
Mueller Community

Posts: 460
Joined on November 18th, 2007
Honeywell thermostat/controllers--going bad after only 2 years??
by Ms Ice Monkey on December 3rd, 2010

It is really surprising that your thermostat isn't working after such a short time. Other than pursuing the argument that this is too early for it to fail, even if not technically in the warranty period, you could always request a programmable thermostat from Austin Energy. http://www.austinenergy.com/energy efficiency/Programs/Power Partner/index.htm The thermostat and installation are free.
 
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Winchester3809
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Joined on June 4th, 2009
Honeywell thermostat/controllers--going bad after only 2 years??
by Winchester3809 on December 4th, 2010

Just a week ago we had one of our two Honeywell thermostats replaced under warranty by Christianson A/C. No charge for the thermostat but I paid $69 to Christianson for the service call - it took all of 15 minutes to replace it. We have lived in our David Weekley for almost 2 1/2 years. I thought ours was just a fluke bad thermostat that should have lasted longer than 2 years.

Kathy
 
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Ed Marshall
Mueller Community

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Joined on October 19th, 2008
Honeywell thermostat/controllers--going bad after only 2 years??
by Ed Marshall on December 4th, 2010

Electronics fail. I think a lot of us remember the mechanical thermostats that were essentially unbreakable, and expect electronic thermostats to behave the same. But they won't. For the price of a service call, you can purchase a new electronic thermostat at Home Depot and install it yourself. It is as simple as installing a new light switch.

The City of Austin thermostat is another option, but you will be giving them remote control over the temperature in your house. I would not be willing to do that.
 
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Ms Ice Monkey
Mueller Community

Posts: 460
Joined on November 18th, 2007
Honeywell thermostat/controllers--going bad after only 2 years??
by Ms Ice Monkey on December 4th, 2010

Quote:
The City of Austin thermostat is another option, but you will be giving them remote control over the temperature in your house. I would not be willing to do that.


That is not how the Austin Energy thermostat works. Austin Energy does have the ability to control the thermostat remotely, but they do not set the temperature. What they can do, during peak demand periods, is cycle your A/C off for a brief time to lessen the peak load. I had one of these thermostats in a place I used to rent, and we were never aware of the cycling off.

According to their website, the cycling off times are no more than 10 minutes per half hour and do not occur during weekends or holidays.
 
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danx111
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Honeywell thermostat/controllers--going bad after only 2 years??
by danx111 on December 4th, 2010

Quote:
[quote]The City of Austin thermostat is another option, but you will be giving them remote control over the temperature in your house. I would not be willing to do that.[/quote]

That is not how the Austin Energy thermostat works. Austin Energy does have the ability to control the thermostat remotely, but they do not set the temperature. What they can do, during peak demand periods, is cycle your A/C off for a brief time to lessen the peak load. I had one of these thermostats in a place I used to rent, and we were never aware of the cycling off.

According to their website, the cycling off times are no more than 10 minutes per half hour and do not occur during weekends or holidays.


We've used the City thermostats and never had a problem. Never noticed whether they cycled them or not
 
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Sherri Kempf
Mueller Community

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Joined on May 8th, 2010
Honeywell thermostat/controllers--going bad after only 2 years??
by Sherri Kempf on December 4th, 2010

Rod,
We've had to replace 2 of our 3 honeywell thermostats (1 in the garage apartment & 1 on the 2nd floor of the main house). They didn't last 2 years. Since the Honeywell thermostat controls in these S/P homes are set up as a master-slave combination (2 thermostats run off of 1 HVAC unit), you simply can't go to Home Depot and pick up any thermostat and replace it. Trust me - we tried. These types of thermostats are $200-$300 and are covered under warranty for 5 years. We found it was easier to just pay the HVAC service fee and let the HVAC contractor handle the warranty equipment exchange. We haven't checked into the DLC thermostats that the Pecan Street Project is offering. if you do check into it, let us know if the thermostats are compatible with the master-slave thermostat technology. Also, another suggestion is to program your thermostats with a heating and cooling profile and then leave them alone. The more you touch them, the more likely they are to break. Also, if you do touch the keypad, discharge your hand by touching a metal object before touching the thermostat pad. As you walk across the rug or floor, you can generate an electric charge that can shock the controls and destroy components. Hope this helps!
 
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Rod
Mueller Community

Posts: 654
Joined on January 31st, 2008
Honeywell thermostat/controllers--going bad after only 2 years??
by Rod on December 4th, 2010

I really appreciate all the comments. Just getting back on line.

We don't have rugs (static buildup), but perhaps do play around with temperature settings a bit more than is wise. We are part of the Pecan Street Project, but they have not come to our house yet. The city thermostats are an interesting option. I appreciate the comment about buying a replacement at Home Depot and also Sherri's further remarks about that. Interesting that an employee at Casa Mechanical told me the units are not under warranty, contradicting the field engineer from Standard Pacific Homes--and Sherri is contradicting her as well.

Near term, to keep the family warm in case of any cold fronts, I probably will let the service guy from Casa Mechanical come on Monday and do the replacement for what should be $68. (Later I will look into the (free) city options, not knowing how quickly they can install, that is).

Back to writing a massive proposal to get money to fund/do scientific research so as to be able to write more proposals to...repeat ad nauseum.

-Rod
 
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aumoon
Mueller Community

Posts: 58
Joined on May 13th, 2008
Honeywell thermostat/controllers--going bad after only 2 years??
by aumoon on December 5th, 2010

The sensor for one of our thermostats has also broken last week. We called CASA (334-7300) to replace it since it was the installer when we purchased our SP home.
The Honeywell thermostat has a 5-year warranty and CASA will be gladly replace it
if it's broker. However, they charge $68.50 for the service plus $18 for each additional 15 miniutes of service time. Honeywell will not work with us for the warranty so you pretty much has to pay CASA to replace the thermostat.
 
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Rod
Mueller Community

Posts: 654
Joined on January 31st, 2008
Honeywell thermostat/controllers--going bad after only 2 years??
by Rod on December 5th, 2010

Yes, it seems either that, or ask the city to install theirs. Interesting (to me at least) that I asked one of the employees of Casa Mechanical on the phone, since I believe they are subcontracting with SPH on the next phase of SPH homes here (but I have not absolutely nailed that down yet), whether they could just have one of the guys walk over and install a replacement, without charging me for their "trip". That was firmly rebuffed...so, seems we have pinpointed that their moneymaker is the "trip out" to replace one unit with another. I'll email SPH to find out if they are contracting with Casa on the current phase, for HVAC.

Might help someone in the future regards this $68.50 charge since if they are here on site anyway, they don't need to drive here and back.

Thanks, Rod
 
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