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Warranty Issues Contact
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tuphatt
Mueller Community

Posts: 92
Joined on February 4th, 2008
Warranty Issues Contact
by tuphatt on February 9th, 2009

Does anybody have Mysti Burgess's contact?

I just sent an email and it kicked back. These are the addresses that I tried.

mysti.burgess@meritagehomes.com
mystiburgess@meritagehomes.com

I did send a copy to, which workede:

AustinWarranty@meritagehomes.com


thanks!
 
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momof4
Mueller Community

Posts: 727
Joined on August 30th, 2007
Warranty Issues Contact
by momof4 on February 9th, 2009

mysti was laid off a while ago. Then it was Alex who was also laid off. Then it was Todd (superintendent) and now it is Yolanda 779-0642. She should get your email from the austinwarranty@meritagehomes.com

Good luck!
Felicia
 
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tuphatt
Mueller Community

Posts: 92
Joined on February 4th, 2008
Warranty Issues Contact
by tuphatt on February 9th, 2009

Oh my!

Thanks for the quick reply.

 
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Mark Barnett
Mueller Community

Posts: 29
Joined on June 6th, 2008
Warranty Issues Contact
by Mark Barnett on February 10th, 2009

Thanks for posting this!
 
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vaneis
Mueller Community

Posts: 382
Joined on October 7th, 2007
Warranty Issues Contact
by vaneis on February 10th, 2009

Todd Steinle? I was just emailing with him about 10 days ago. He was by far the best person I've dealt with thus far at Meritage. That just sucks!
 
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tuphatt
Mueller Community

Posts: 92
Joined on February 4th, 2008
Warranty Issues Contact
by tuphatt on February 10th, 2009

Received a call today.

Someone will be out Thursday to go over my list of issues.

I only emailed the AustinWarranty@meritagehomes.com
 
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momof4
Mueller Community

Posts: 727
Joined on August 30th, 2007
Warranty Issues Contact
by momof4 on February 10th, 2009

It has been SSSSOOOO frustrating with all of the changes. I keep having to start over again with our issues. That being said, Yolanda seems to have a grasp of the process. And as a bonus, she actually returns calls/emails and keeps you updated! What a concept!

Seems like we are finally working through the last of our issues. Hopefully M won't change gears again and go with another warranty company midstream...

Felicia
 
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tuphatt
Mueller Community

Posts: 92
Joined on February 4th, 2008
Warranty Issues Contact
by tuphatt on February 10th, 2009


I wonder how it is when your warranty is up, but the fix was not correctly fixed.

i.e.

-the light concrete fascia they use to cover the foundation keeps cracking and they keep patching.

 
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momof4
Mueller Community

Posts: 727
Joined on August 30th, 2007
Warranty Issues Contact
by momof4 on February 10th, 2009

well, that is where we are. Our year was up in December, but we have a few outstanding issues that were never fixed to our satisfaction... or just never fixed. I feel like if the process was started before your year those are still open items that should be addressed. As long as you have not signed off on them being finished. Even if you have I cannot imagine that they have kept track of that paperwork through all of these transitions!
 
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bgierisch15
Mueller Community

Posts: 252
Joined on November 9th, 2007
Warranty Issues Contact
by bgierisch15 on February 10th, 2009

Meritage told us that as long as we raised the issue within the year, they will fix it. I think that has to mean 'fix it so it's fixed'!

BTW, with so much talk about the one-year warranties, don't forget that some things are warrantied for longer periods - some two years and some up to 10 years. I don't remember what they are -- maybe someone else can enlighten us -- but if something breaks, be sure to ask about the warranty.
 
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