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Now entering month 20 of the Alliance/Time-Warner cable/internet billing nightmare
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kromel
Mueller Community

Posts: 217
Joined on January 19th, 2008
Changes to Alliance/Time-Warner cable/internet deal?
by kromel on April 24th, 2012

Reading the ATT U-verse fine print, it looks like they limit internet to 200 GB per month and charge an addtitional $10/month for every 50 GB that you go over that amount. They claim that affects only 2% of their customers. I have no clue how much I use, but I'm probably not in the 2% since I don't stream or game.

The rates ATT quoted me earlier did not include high definition TV channels. That's an extra $10 a month making my total $95/month. It's still cheaper than Time Warner.

I also have my cell phone through ATT, so they offered me the $95 rate for a YEAR and a $200 Visa gift card (instead of $100).

That brings my one-year savings to $487 by going with ATT U-verse (taxes not considered in this calcuation).

 
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Brandon Kraft
Mueller Community

Posts: 126
Joined on May 9th, 2010
Changes to Alliance/Time-Warner cable/internet deal?
by Brandon Kraft on April 24th, 2012

I'm not sure how much I use, but I stream the vast majority of our TV/movie usage, run my web company from the house including backing up fair amount of data, etc and never been charged extra.
 
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danyalekb
Mueller Community

Posts: 68
Joined on October 22nd, 2008
Changes to Alliance/Time-Warner cable/internet deal?
by danyalekb on April 24th, 2012

It is true that if you have AT&T cell phone service, you'll get a better rate on their own package deals. I switched to Uverse on March 14th. They had a deal (it was kind of hidden), but offered the 12mb Internet and U300 tv (with two tv's) for $100 for a one year contract. After tax, it comes to about $110 to $115 a month. You have to be aware though that they charge a prorated fee depending on when you sign up, as well as one month in advance, so your first bill will be higher, but afterwards will even out. My first bill was $215, which is due May 5th. I also received the $200 back gift card as part of the deal and got it in the mail last week. Hope this helps.
 
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Rahm McDaniel
Mueller Community

Posts: 127
Joined on November 27th, 2010
Changes to Alliance/Time-Warner cable/internet deal?
by Rahm McDaniel on April 24th, 2012

Quote:
I'm annoyed with how the HOA has handled this, as they've made it seem like Time Warner has a special team dealing with this transition for us, which hasn't been my experience in my communication with TWC. However, they're basically offering me the promo price for our bundled phone/cable/internet package at $89/month for the next year.
I've been pretty tough on our HOA team, but for once this isn't their issue. TWC is the issue.

Does anybody know anybody who works at Grande?

 
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henningspruth
Mueller Community

Posts: 488
Joined on October 20th, 2007
Changes to Alliance/Time-Warner cable/internet deal?
by henningspruth on April 24th, 2012

Wow, this was about as bad a customer experience as I thought it would be.

Since most of my TV is broadcast (over-the-air HDTV is higher quality than cable HDTV), I was primarily looking for an internet plan.

When I checked the Time Warner web site, it won't let me order service for a Mueller address because we are in a bulk area. Fine. When I put in another Austin address, it offers me 10MBps internet for $29.99 a month with a $2.50 equipment fee after 6months.

First call to TWC had me talking to "Deedra". She says the only internet-only package she has is $55, other prices must be "a promotion that is expired".

The 2nd call to TWC connected me to "Katy". She offered the 10Mbps package for $39.99, or 10Mbps plus basic cable (20 channels, analog) for the same price.

I'm not sure if I get a better deal if I keep calling them, so I'm accepting Katy's offer.

 
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Sandy Clark
Mueller Community

Posts: 16
Joined on April 9th, 2010
Changes to Alliance/Time-Warner cable/internet deal?
by Sandy Clark on April 24th, 2012

TWC told me $79.99 for standard cable (140 channels), free hd box, free modem, but the internet drops down to 3mbps - not the lite and not the 10mbps.
This option not listed on the website. Guaranteed pricing for a year - no contract. They said I could change my mind later and I wouldn't be locked in for the year.

I thought he told me the internet was the same 10 mbps, but I found out later that it had dropped in speed. Not happy about that. I went online and picked the options individually for 71.47 with 10mbps internet if I order it myself, but I found the same problem with the address getting blocked. I did put the street name in and I was able to look at it, but not sure if I will be able to process the cart. It might let me do it if I don't have to put the entire address in til later in the ordering process? Not sure. Not happy that it is cheaper online, but TWC on the phone wouldn't give it to me.
 
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Threadgill Gal
Mueller Community

Posts: 26
Joined on January 31st, 2009
Changes to Alliance/Time-Warner cable/internet deal?
by Threadgill Gal on April 24th, 2012

Not surprised we keep getting so many different quotes, but at least we're sharing all our quotes. I only really need good, reliable internet - the cable TV is just icing on the cake but not something we use as much.

Sounds like Henning got the best deal. Think I'm going to call and ask to speak to Katy!
 
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Threadgill Gal
Mueller Community

Posts: 26
Joined on January 31st, 2009
Changes to Alliance/Time-Warner cable/internet deal?
by Threadgill Gal on April 24th, 2012

Not surprised we keep getting so many different quotes, but at least we're sharing all our quotes. I only really need good, reliable internet - the cable TV is just icing on the cake but not something we use as much.

Sounds like Henning got the best deal. Think I'm going to call and ask to speak to Katy!
 
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Threadgill Gal
Mueller Community

Posts: 26
Joined on January 31st, 2009
Changes to Alliance/Time-Warner cable/internet deal?
by Threadgill Gal on April 24th, 2012

Not surprised we keep getting so many different quotes, but at least we're sharing all our quotes. I only really need good, reliable internet - the cable TV is just icing on the cake but not something we use as much.

Sounds like Henning got the best deal. Think I'm going to call and ask to speak to Katy!
 
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Justin Ong
Mueller Community

Posts: 5
Joined on May 14th, 2011
Changes to Alliance/Time-Warner cable/internet deal?
by Justin Ong on April 25th, 2012

henningspruth, you should look into EarthLink. It's the EXACT same service as TWC, in fact, when you order online with EL, a TWC representative will call you to confirm. Since you are already a TWC internet subscriber, there's no additional installation, the billing just switches over to EL for $29.99 a month for the first 6 months ($41.99 after that, at which point you can either renegotiate your rate, or go back to TWC for that same deal you mentioned).
 
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