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Telephone Service
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R P
Mueller Community

Posts: 5
Joined on August 19th, 2009
Telephone Service
by R P on August 19th, 2009

Does anybody understand how the phone lines work here? And, can you recommend a decent (wired) phone company?

I was told (1) some phone companies can't set up service because it is a new development and (2) the telephone lines are "fiber," which means they don't work if the electricity goes out. Is this true?

I have an awful high-pitched ringing sound in the background on my phone line and was told there was a "short" on the line. Does anybody else have this problem or know how to fix it?

I'm used to old-fashioned copper phone lines that have been around for years and years and always work. So I don't know what to do about a "fiber" phone line that has a "short." I'm also used to having electricity, telephone, ethernet, and cable TV be separate systems, but I'm guessing they are all somehow more interconnected/ interdependent in Mueller, no?

 
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adaddona
Mueller Community

Posts: 17
Joined on January 19th, 2008
Telephone Service
by adaddona on August 20th, 2009

The phone companies should be able to provide service. But with caveats.
At&t provide 2 type of phone (land line service) here at Mueller.

Type one is a traditional POTS (Plain Old Telephone Service) over the fiber connection to the home. A battery backup is installed near the phone junction box, because if the power goes out a battery power source id required for phone service. This is common in all fiber installations.

The other at&t option is the CVOIP (Consumer Voice Over Internet Protocol).
This is the standard with the at&t UVERSE (TV) system. This system run ethernet from the fiber panel to the termination point for the UVERSE (TV gateway). The UVERSE gateway has 2 telephone jacks on the system. This system also needs a battery backup for phone service during a power outage.

Time Wraner is also able to provide VOIP telephone service. I am not sure if Grande is able to provide service at this time.

As for the high-pitched ringing sound It can not be a short on the fiber. It depends on the type of system installed. But my guess is it is a misconfigured wiring in the house or a bad echo cancellation setting on the VOIP system.
 
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henningspruth
Mueller Community

Posts: 488
Joined on October 20th, 2007
Telephone Service
by henningspruth on August 20th, 2009

R P, it seems that you are looking for a phone company, but you also say

Quote:
I have an awful high-pitched ringing sound in the background on my phone line and was told there was a "short" on the line. Does anybody else have this problem or know how to fix it?


What is that phone line connected to if you don't have service yet?

The houses typically also have wall sockets for computer networks and an Ethernet router - could it be that your phone plugged into one of these?

Regarding VOIP: if you are cost conscious and don't mind not having a phone during power outages, you can use an independent VOIP provider together with the Internet service provided by either AT&T or Time Warner. I don't use my landline much and have a 500 minute plan for $12.95 including taxes.

Henning
 
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R P
Mueller Community

Posts: 5
Joined on August 19th, 2009
Telephone Service
by R P on August 21st, 2009

Quote:
What is that phone line connected to if you don't have service yet?

The houses typically also have wall sockets for computer networks and an Ethernet router - could it be that your phone plugged into one of these?

Henning


Sorry, I should clarify.... I have Plain Old Telephone Service over the fiber connection with AT&T.

MCI is the company that was unable to set up initial service because they are not really a local service, they just rent AT&T's lines or some such thing I don't understand.

I was just hoping there was a third traditional phone company someone could recommend because AT&T has not been able to resolve the problem with the high-pitched ringing sound.

My phone is plugged into the regular phone jack (the small hole in the wall meant for a phone cord, not the bigger hole next to it meant for an ethernet cable). Are you suggesting that the ethernet and phone lines might be crossed inside somehow?
 
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henningspruth
Mueller Community

Posts: 488
Joined on October 20th, 2007
Telephone Service
by henningspruth on August 21st, 2009

Quote:

My phone is plugged into the regular phone jack (the small hole in the wall meant for a phone cord, not the bigger hole next to it meant for an ethernet cable). Are you suggesting that the ethernet and phone lines might be crossed inside somehow?


I'm not a phone technician, but I had a number of initial problems with the wiring in my Meritage house - see this thread http://www.citicite.com/index.php?module=Forums&op=posts&ForumID=13&TopicID=297&page=1#Post1144.

Is your phone plugged in directly to AT&T's fiber-to-POTS adapter (I assume there is such an adapter, presumably in a low voltage cabinet in the master closet), or did they connect it to the house cabling and you use the wall socket in one of the rooms? In the latter case, it might be worth while trying to plug the phone directly into the adapter.

Henning
 
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adaddona
Mueller Community

Posts: 17
Joined on January 19th, 2008
Telephone Service
by adaddona on August 21st, 2009

R P

Sent me a email and I will stop by and take a look at your problem


art
 
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Anita S.
Mueller Community

Posts: 55
Joined on December 1st, 2009
Telephone Service
by Anita S. on December 23rd, 2009

AT&T also told us that since the system is really fiber, phone service (including 911 service) would not be available during a power outage unless we had a battery backup system.

Has anyone bought a battery backup system? How much did it cost? Or alternatively has anyone verified what is implied by the post earlier in the thread (that the battery backup is a standard part of the installation)? If were included in the installation I think the AT&T rep we spoke with would have mentioned it since they raised the whole issue. Besides, batteries don't live forever, and I doubt AT&T wants to have any potential liability if the battery dies the day before power goes out and that 911 call is needed. The implication from our call was that we would need to buy the battery, but after 40 minutes of trying to establish home phone service we gave up for the day and didn't inquire further.

To address the earlier question about ethernet and phone lines crossing, yes, it's very possible. In our homes, both are run using a type of wire bundle called CAT5e. Inside the walls, the wire type used for phone is the exact same type of wire used for ethernet. The only thing that makes them different is which connector type is used at the outlet and what it's plugged into at the other end (either the phone service or networking). If the installer wasn't paying attention they certainly could have plugged a cable terminated to a phone outlet into the network or vice versa.
 
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Jimmy Flannigan
Mueller Community

Posts: 13
Joined on October 4th, 2009
Telephone Service
by Jimmy Flannigan on December 24th, 2009

The AT&T installer gave us a battery backup at no extra charge.

I *love* the AT&T product... the internet is super fast (critical since both Sam and I work from home) and the cable/DVR equipment is pretty solid.

However... their customer service is AWFUL. It took more than a week to get installed, after they cancelled appointments without even telling us. Then we had a problem with the modem last weekend and the same thing happened... they cancelled *and rescheduled* appointments without telling us, forcing us to cancel a weekend trip. What's worse, when you call their support team, they will outright lie to you.

The key with AT&T is don't waste your time with the Tier 1 support.... ask for Tier 2 support right away. If that doesn't work, ask to speak to "Customer Retention" department. That's the only way we ever got stuff done with them.
 
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