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COA Utilities Bill or Lack Thereof
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Lake Watson
Mueller Community

Posts: 9
Joined on January 26th, 2013
COA Utilities Bill or Lack Thereof
by Lake Watson on February 20th, 2015

I am a solar owner. I have two separate account numbers with COA utilities, and receive two separate bills: one for energy, and one for water, wastewater, trash, etc. Last year for some reason, my monthly bills for water/trash stopped coming on a timely basis. I would receive one every couple of months with several billing periods all due at the same time. I put aside an estimated amount for these bills every month, so the funds are available to pay these combined bills, but this practice is making budgeting difficult for me. COA utility customer service reps maintain that it is a glitch in their system, and there is nothing they can do, and several requests for contact with a billing manager have gone unanswered. Is this practice of a utility not sending bills on a timely basis legal, and who, if anyone, can I talk with to remedy this situation? Any helpful insights into this issue would be appreciated. Thanks
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Belinda Roberts
Mueller Community

Posts: 31
Joined on September 12th, 2012
COA Utilities Bill or Lack Thereof
by Belinda Roberts on February 21st, 2015

Have you thought about accessing your bills online?
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Mueller Community

Posts: 542
Joined on December 17th, 2007
COA Utilities Bill or Lack Thereof
by Betsy on February 21st, 2015

I had that happen once last year. The bill wasn't available online either and when I called to check on it, they said the bill wasn't yet 'finalized'. It never was finalized that month so the next month the bill was for two months of service. I'm watching to make sure that bill isn't included in my wastewater averaging calculation.

That's the only time it's happened to us. I can't answer your other questions about legality, etc.
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Christina Jones
Mueller Community

Posts: 38
Joined on January 16th, 2012
COA Utilities Bill or Lack Thereof
by Christina Jones on February 21st, 2015


This issue is tailor-made for our new single district city council. Contact District 9 Councilwoman Kathie Tovo ( She might refer the matter to the newly formed Austin Energy Committee or the Public Utilities Committee.

There's also a website which might be useful:

Good luck!

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Mueller Community

Posts: 1151
Joined on November 25th, 2008
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Michael Fluharty
Michael Fluharty

Posts: 1
Joined on August 10th, 2019
COA Utilities Bill or Lack Thereof
by Michael Fluharty on August 10th, 2019

There should be utilities bill, otherwise there will be problems. I am sure that people working at the company will write about this problem soon. Once they've published their article on this, I'll share it here.
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Zola Barbara
Brian Cleveland

Posts: 1
Joined on February 20th, 2020
COA Utilities Bill or Lack Thereof
by Zola Barbara on February 20th, 2020

I read all about your converns but I actually don’t know how to help you with it. I actually think you should visit for some advice or guidance. I am sure you'll get some help from that site.
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kevin bear

Posts: 2
Joined on March 27th, 2020
COA Utilities Bill or Lack Thereof
by kevin bear on March 27th, 2020

I was searching for a youtube connection to demonstrate this melody to a companion and this video sprung up. What's more, it's recorded in Toronto! What are the odds?! Great video! Did you get Menomena here half a month prior?
Visit here
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Shanell lane

Posts: 1
Joined on June 19th, 2020
COA Utilities Bill or Lack Thereof
by Shanell lane on June 19th, 2020

Good post. Thank you for sharing this with us. Negan Jacket

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