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AT&T Mail Blocked?
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Kevin Ludlow
Mueller Community

Posts: 582
Joined on August 19th, 2007
AT&T Mail Blocked?
by Kevin Ludlow on December 3rd, 2009

Hi Everyone.

It was recently brought to my attention that some (or mostly likely all) people on various AT&T email domains (sbcglobal.net for example) are not receiving the Daily Digest. As it happens, those people probably aren't receiving ANY sort of emails from citiCite at all.

I spent some time going through log files, and it turns out that AT&T has been blocking the mail traffic recently.

I sent a request into AT&T asking that the pipe be unblocked, and actually received a response within 30 minutes saying that they were sorry, and that the pipe should not have been blocked. It stated that service should return within 24-48 hours.

Sorry for any inconveniences. Here is the letter they sent back:

Dear Administrator:

Thank you for contacting the AT&T Postmaster.

The mail server IP address(es) associated with your request will be
removed from the block list within 24-48 hours from the date of
this notification. AT&T, Bellsouth, SBC and any affiliates do NOT
intentionally block legitimate mail in the course of our anti-spam
initiatives and regret any inconvenience this may have caused. If
the IP that was recently blocked begins to exhibit the
characteristics of a compromised network object or is compromised
by an offender of Acceptable Use Policies, the IP address will be
blocked again.

ADMINISTRATORS: Please thoroughly check your IP logs before
requesting removal. You must determine that all traffic from the
blocked IP is actually from your mail servers to ensure your
network is not compromised. Administrators who fail to do this may
experience subsequent and more resolute blocking.

Thank you for helping the AT&T WorldNet Services network combat
spam in all its forms.

Regards,

AT&T Postmaster
AT&T CSO/IISS
 
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