That is weird. Both times I contacted complaintcare I got what appeared to be an individualized message from an actual person addressing the specific circumstances. I don't understand what's going on. Maybe the problem has gotten so bad they have started automating replies to deal with the volume of complaints! Whatever the case, I really think it's useful to threaten to cancel. They may have customer service software that identifies key words or phrases like "cancel subscription" in the body of the email and pulls those out for priority attention or something.
That is weird. Both times I contacted complaintcare I got what appeared to be an individualized message from an actual person addressing the specific circumstances. I don't understand what's going on. Maybe the problem has gotten so bad they have started automating replies to deal with the volume of complaints! Whatever the case, I really think it's useful to threaten to cancel. They may have customer service software that identifies key words or phrases like "cancel subscription" in the body of the email and pulls those out for priority attention or something.
I received my Sunday Times but it is missing at least the Sunday Review and Sunday Styles sections...two sections I particularly like. Am going to buy a paper.
As I wrote earlier, we did not receive our Saturday edition but the Sunday edition was delivered today. I intend on pressing the NY Times further for there appears to be a major breakdown at the distribution/delivery level. Maybe Kim Jong Un will get it straightened out for us.
We had problems earlier with our Sunday-only New York Times subscription, but it's been fine the last couple of weeks.
We also had major problems with our daily American Statesman subscription, which was hardly ever delivered for a time, but we canceled it and got a refund. Since we canceled, oddly enough, we have been receiving it regularly. (The way to ensure delivery is to cancel.)
After we canceled, we got calls from someone in Illinois saying that the American Statesman "misses us," asking us to resubscribe, but I asked them to put us on the do not call list, and that's worked so far.
Yes, cancelling or threatening to seems to be a good tactic. My NY Times problems cleared up the day after I contacted them via the customer care email address and said I would cancel the next day that they missed. I said I wouldn't call to report it, wouldn't call to get credit, etc. - just plain cancel, after 29 years as a subscriber. It's been reliable since then. (And I really will cancel the next day that it doesn't turn up.)
