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Time Warner internet outage on Sunday night
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ianvarley
Mueller Community

Posts: 86
Joined on October 18th, 2008
Time Warner internet outage on Sunday night
by ianvarley on October 26th, 2008

Anybody else experience a Time Warner internet outage tonight (Sunday) from about 8:30 - 9:15 pm? I called their tech support and was told (after waiting 15 minutes for a call back) that 30 of 38 modems in the area were down. I guess they got it cleared up - just wanted to see if I could corroborate that the "area" he was referring to was actually Mueller.

Of course, at 8:30 on a Sunday night, I realize that most of you probably had better things to be doing than using the internets.
 
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bullcreek
Mueller Community

Posts: 67
Joined on May 5th, 2008
Time Warner internet outage on Sunday night
by bullcreek on October 27th, 2008

Yeah, I was down at about that time. I attributed it to the older cable modem that I brought from my old place. I had upgraded to the faster "turbo" internet service, and the installer that came on Friday told me that the modem was fine with that service. It's been pretty intermittent since, and when it went I called TWC customer service, I was told that no, the old modem wasn't compatible.

While we're on the topic, though: I've currently got my computer plugged directly into the cable modem, but it seems to me that the modem really ought to be plugged into the On-Q box. The TWC installer didn't have a clue about On-Q, and couldn't make it work. How have you all configured your internet?
 
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henningspruth
Mueller Community

Posts: 488
Joined on October 20th, 2007
Time Warner internet outage on Sunday night
by henningspruth on October 27th, 2008

Quote:
While we're on the topic, though: I've currently got my computer plugged directly into the cable modem, but it seems to me that the modem really ought to be plugged into the On-Q box. The TWC installer didn't have a clue about On-Q, and couldn't make it work. How have you all configured your internet?


I have the cable modem sitting in the On-Q box, it is connected to the wireless router sitting in the study using one of the data cables.

As documented in other forum entries, I had some initial issues because several of the phone/data cables were bad (sloppily attached RJ45 connectors), which Meritage fixed.

I have not hooked up the 4-port router provided by the builder in the On-Q box, nor am I using the little Gizmo that apparently/supposedly allows you to remote control your A/C unit (but I got a glimpse of how it works while helping a friend set up the network in his David Weekley house).

Henning

 
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Chris
Mueller Community

Posts: 133
Joined on February 8th, 2008
Time Warner internet outage on Sunday night
by Chris on October 27th, 2008

bullcreek,

We had the same experience with our TW installer not having a clue about the OnQ box. (I don't know if yours was the same installer. Ours was abusively rude, on top of being incompetent.) But, yes, you should be able to route the Internet through your OnQ box.

If you do not already have a router, you will need to acquire one (at least if you want to run Internet to more than one outlet; maybe you don't need one if you are running it just to a single outlet from the OnQ box). Our builder supplied a LinkSys router. (If you get a router, make sure it's a WIRED router, not a wireless one, like our clueless TW installer kept insisting we needed.) Inside the OnQ box, you plug the coax cable input into the cable modem. (You might need a splitter if you only have one incoming cable line into the box.) Then the cable modem ethernet output plugs into the router input (the same as if you were plugging the modem into a computer). Then you plug the lines (in the OnQ box) that go to each ethernet outlet into the output jacks of your router. I learned, through trial and error, that I had to run the software that came with my LinkSys router on a computer hooked up to each ethernet outlet in order to get that outlet to go live.

Hope this makes sense. I'm no expert, and I'm not sure I explained it very well. Maybe someone can explain it better.
 
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lenio
Mueller Community

Posts: 1
Joined on October 28th, 2008
Time Warner internet outage on Sunday night
by lenio on October 28th, 2008

Hey Guys,

I work for On-Q (not in Tech Support, but Marketing actually) and received this URL in a Google Alert. Lots of good info here on our company site:

http://www.onqlegrand.com/solutions/Basic Wired Internet

not sure of your exact Router model, but this should help, or at least steer you in the direction of more info on our site.

Good luck!
Adam
 
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bullcreek
Mueller Community

Posts: 67
Joined on May 5th, 2008
Time Warner internet outage on Sunday night
by bullcreek on October 29th, 2008

More on my saga of getting the internet going.

When I did my service transfer, I requested the upgrade on TWC to the "turbo" flavor of the tubes (not available where I lived before). As I've said before, the installer had not a clue, and assured me that the cable modem I'd brought from the old place was just fine, that enabling the "turbo" feature was just a setting on the modem. Spent the whole weekend with my connection going like a seesaw; up and down and up and down.

Finally told Sunday that, no, the old cable modem couldn't handle the higher speed and would I please come out to south Waco to exchange the modem. Did that, okfine, as of Monday afternoon I'm feeling like a turbo kind of guy.

Regarding the On-Q box: I've previously reported that TWC basically bypassed the box (not knowing how to hook it up). On Tuesday, Ranger Security, or whatever they are called now (Guardian?), came out to activate the security system.

***If you have a David Weekley home, these are the guys that know about On-Q!***

They were totally professional. I told them what I wanted (ethernet in three rooms, with internet access), and about an hour later, that's exactly what I had. Cable modem was tucked away in the On-Q box, birds were singing, and all was right with the world.
 
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Ali Whitefoord
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Joined on March 26th, 2020
Time Warner internet outage on Sunday night
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