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Warranty Issues Contact
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Kathleen Malcom
Mueller Community

Posts: 434
Joined on September 22nd, 2008
Warranty Issues Contact
by Kathleen Malcom on February 12th, 2009

I agree on the concrete issue and Meritage is aware of the poor quality though has never offered to correct it. I brought up the sloppy fascia before closing, and now I have a long crack completely across the porch, and through the entire garage floor. When I brought this to the attention of David Leavel my construction manager, he just blamed it on the contractor and said he agreed their work was bad, and they had since changed contractors. I later found that my neighbor on Camacho went through the same concrete issues. The recent rain storm also alerted me to the fact that my master bathroom window leaks. Wish me luck on that fix!
 
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vaneis
Mueller Community

Posts: 382
Joined on October 7th, 2007
Warranty Issues Contact
by vaneis on February 13th, 2009

Good news - Todd Steinle is still with Meritage. I just got an email from him today. He is by far the best we have worked with. Extremely professional and follows up on everything!
 
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momof4
Mueller Community

Posts: 727
Joined on August 30th, 2007
Warranty Issues Contact
by momof4 on February 14th, 2009

I knew he was still with M, but thought we had to go through Yolanda now for warranty. That Todd was only doing construction? So, are you going through todd for warranty?
 
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vaneis
Mueller Community

Posts: 382
Joined on October 7th, 2007
Warranty Issues Contact
by vaneis on February 14th, 2009

Todd is the one who came out to go over our list from the inspector. We have a few lingering issues and yes, he has been my only contact. He always responds right away to email. I haven't had any contact with Yolanda.
 
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henningspruth
Mueller Community

Posts: 488
Joined on October 20th, 2007
Warranty Issues Contact
by henningspruth on February 18th, 2009

I just emailed austinwarranty@meritage.com to follow up on a few open items from warranty repairs in December. I cc'd Mario Navarro (the construction manager) regarding the $500 credit for taking care of the dead grass alongside the houses, and that email bounced.

Does Mario still work at Meritage?

Henning
 
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vaneis
Mueller Community

Posts: 382
Joined on October 7th, 2007
Warranty Issues Contact
by vaneis on February 18th, 2009

I don't know about Mario.

Todd Steinle has been very responsive for us. You could try him, because he will at least forward your email to the correct person. Another good contact for us has been Matt Schiller.

We got our check last week for the side yard, so they are following through with that, which is nice.

matt.schiller@meritagehomes.com
Todd.Steinle@meritagehomes.com
 
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Ashley
Mueller Community

Posts: 242
Joined on September 16th, 2007
Warranty Issues Contact
by Ashley on February 18th, 2009

Mario is no longer with Meritage.

We have been working with Todd as well, he has been very helpful and responsive.


 
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Audrey Moir


Posts: 1
Joined on November 18th, 2019
Warranty Issues Contact
by Audrey Moir on November 18th, 2019

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